Please read the following Terms and Conditions (“Terms”) carefully. Your use of www.najangems .co.th  (“Website”) constitutes your agreement to these Terms. Fine Gems, Inc. reserves the right to make changes to the Website and to these Terms. Changes will be posted on this page. Merchandise availability Merchandise availability may vary on this Website.  Some special items are available in limited quantities, while supplies last.  Display of an item on this Website is not a guarantee that the item is currently in stock or will be available in the future.  If you have any questions concerning the availability of a particular item, please will make a reasonable effort to display its merchandise on this Website as accurately as possible. Unfortunately, several factors, including the display and color capabilities of your computer monitor, may significantly alter what you see on your screen. Therefore, is not responsible for the display of any color, size, texture or detail of its merchandise on your computer screen and cannot guarantee the accuracy thereof. However, if you are dissatisfied with any item purchased from this website, you may return or exchange it to us. For more information regarding our return and exchange policy and You agree that no User Comments submitted by you to the Website will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights. You further agree that no User Comments submitted by you to the Website will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any User Comments you make.   By accessing this Website, each user also agrees not to use this Website to post or transmit any offensive, harmful, unlawful, threatening, libelous, defamatory, obscene, abusive, hateful, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or would otherwise violate the law. reserves the Tiems of Sale These Terms apply to your purchase of jewelry and/or gemstones (“Items”) from najamgems.co.th(“Website”). These Terms apply to all purchases, including Internet, telephone, or in-person purchases. By placing an order and/or accepting delivery of Product, you accept and are bound to the terms and conditions of this agreement. These Terms may not be altered, supplemented, or amended by Backorders There may be times when an item you wish to order is on backorder. Backorder simply means that the product is out of stock at the time, but the warehouse is aware that you want the item. When the item arrives, we will automatically ship your order to you if we do not hear otherwise. Your credit card account will not be charged until the item is shipped. We ship the in-stock items immediately and then ship the backordered items separately when they come in. If your order requires two shipments due to backorder, you will only be charged for shipping on the initial order. Special Orders Special orders may only be canceled within 48 hours of being placed. After the 48-hour window, special orders are both non-refundable and non-exchangeable. Return and Exchange Policy and Procedures we will issue a refund. Please note that items showing signs of wear or those that have been engraved, altered, resized or damaged in any way cannot be accepted for return. To return or exchange gemstones and/or jewelry, please follow these directions: Insurance is the responsibility of the individual. Both FedEx and UPS will not insure gemstones.  Please ship your package via US Postal Service Registered mail insured for the total value of the contents. Also, request a return receipt for confirmation that your shipment has reached our office. International Orders Please note that the following additional terms and conditions apply to all international orders: The order recipient is the importer of record and must comply with all laws, regulations and restrictions of the destination country. Prices and shipping fees do not include brokerage fees, import and customs duties, Value Added Taxes (“VAT”), tariffs, and other fees that may be levied by the destination country, all of which are the responsibility of the purchaser. All costs incurred on a refused delivery because of high custom or brokerage fees, duties, taxes or restrictions imposed by the country of destination are the responsibility of the purchaser. All international orders regardless of payment method are subject to order verification. For product returns, the purchaser is the exporter from the destination country and is responsible for compliance with all laws, regulations and restrictions of the destination country. The purchaser must prepay all costs of return.